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Realdawg.com takes our customer's privacy and protection very seriously, therefore, we adhere to strict privacy policies and practices as set forth below, in order to facilitate a more secure and enjoyable user experience for our customers, as well protection of their personal information. Information We Collect
Required Information
To open a Realdawg.com VIP account, you must provide your name, address, phone number, and e-mail address. In order to make payments you must provide credit card or debit card information We also ask you to choose two different security questions to answer (such as your city of birth or your pet's name) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and checking account fraud, and to contact you should the need arise in administering your account.
Web Site Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Realdawg.com Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the Realdawg.com site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Realdawg.com. We do not track the Web sites that you visit before or after you leave the Realdawg.com site.
Our Use of "Cookies"
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a Realdawg.com customer if you return to the Realdawg.com site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your Realdawg.com account by entering your username/e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect. We also may use longer-lasting cookies to display your e-mail address/username on our sign-in form, so that you don't have to retype the e-mail address/username each time when you log in to your Realdawg.com account. In addition, we use cookies to process our referral program. Our cookie files are encoded so that your e-mail address and other information can only be interpreted by Realdawg.com user account administraters. We may, however, share cookie information regarding whether or not a certain user is already registered with Realdawg.com with certain merchants with whom we have an official co-marketing relationship.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Realdawg.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
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Our Use and Disclosure of Information Internal Uses
We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products and 4) to improve our products and services. At your option (as indicated in your Realdawg.com Profile settings), we use the information you provide to access specific third party services on your behalf and perform the actions that you request us to perform, such as invoicing 3rd party venders of products which may be given away, awarded, or purchased directly from the Realdawg.com site. We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Other Realdawg.com Customers
If you are a registered Realdawg.com user, your name, e-mail address, date of sign-up, and whether you have verified control of a bank account are will NEVER be revealed to any other registered users or individuals not in the employ of Realdawg.com's Account Services department, except with your express permission or if we are required to do so pursuant to a subpoena or other legal process.
Disclosure to Third Parties Other Than Realdawg.com Customers
Realdawg.com will not sell or rent any of your personally identifiable information to third parties. Realdawg.com will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. - We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See "Information About You From Third Parties" in Section B above.
- We may disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified Realdawg.com-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
If you do not want Realdawg.com to share any of your information with our joint marketing partners, please log in to your account to set your Notification preferences in the Profile page of the My Account tab to indicate that you do not want to receive Partner/Third-Party Promotions. - We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
- We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
- We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
- We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Washington. However, this aggregated information is not tied to personally identifiable information.
- As with any other business, it is possible that Realdawg.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Realdawg.com, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.
- We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with Realdawg.com Customers
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a Realdawg.com account, to send information about important changes to our products and services, and to send notices and other disclosures required by law. We also use your e-mail address to send you other types of communications that you can control, including the Realdawg.com periodical newsletter, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account and changing your preferences in the Profile page of the My Account tab. You can also change your choices at any time through the same procedure. In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
By entering into our User Agreement, Realdawg.com agrees that, with respect to other users' personally identifiable information that we obtain through the site or through a Realdawg.com-related communication or Realdawg.com-facilitated transaction, we will only use this information for: (a) Realdawg.com-related communications that are not unsolicited commercial messages, (b) using services offered through Realdawg.com, and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s).
In all cases, we provide users with the opportunity to remove themselves from our database and review any information we have collected about them. In addition, under no circumstances, except as defined in this Section, can we disclose personally identifiable information about another Realdawg.com user to any third party without their consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
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Information Security Information Security
Realdawg.com is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
The security of your Realdawg.com account also relies on your protection of your Realdawg.com password. You may not share your Realdawg.com password with anyone. Realdawg.com will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the Realdawg.com website, which will always have a URL beginning with https://www.realdawg.com/.
Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.realdawg.com/ should be treated as unauthorized and suspicious and should be reported to realdawg.com immediately. If you do share your Realdawg.com password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your Profile settings, and also contact us right away as described in Section F below. |
Accessing and Changing Your Information | You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Realdawg.com account, at any time by logging in to your account on the Realdawg.com Web site and changing your preferences in the Profile page of the "My Account" link. You can also close your account through the Realdawg.com Web site. If you close your account, we will mark your account in our database as "inactive," but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account, in addition to the possibility of your re-activating your account in the future. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law. |
Contacting Us If you have any questions about this privacy statement, Realdawg.com's information practices, or your dealings with Realdawg.com, you can contact us using this form, call 509-701-3468 Monday through Friday between the hours of 9am and 10pm PST, or write us at Realdawg.com, 1124 N. Homestead Dr. Liberty Lake, Wa. 99019
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